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MAKE YOURSELF COMPETITION-PROOF

OVERCOMING COMPETITION THROUGH SERVICE CULTURE

Target Audience: Entrepreneurs, Leadership and Executive Teams, Associations and Sales & Marketing Teams

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The new business climate is more competitive than ever. In a world of drop-shipping, cuthroat competition, and dime-a-dozen competitors, the one thing that makes a difference is that old adage: "People work with people they like.

The new business climate is more competitive than ever. In a world of drop-shipping, cuthroat competition, and dime-a-dozen competitors, the one thing that makes a difference is that old adage: "People work with people they like."

Customer service is the crucial bridge between you and your competitors in the bidding war for prospect attention. By developing an outstanding and unique service culture, you will have access to an imitable process for acquiring prospects, keeping loyal customers, and creating ambassadors for your brand that will spread sought after word-of-mouth legitimacy for your business.

In "Make Yourself Competition-Proof," Berta Medina-Garcia redefines the rules of customer service. Her value matrix is based in customer-centric factors, ones that defy discounts and other easy tactics the competition uses to take your clientele.

  • Over-deliver in value so that your brand stands out among the competition, even long after a purchase or service.
  • Discover the focus that companies use to cement themselves as industry leaders.
  • Out-perform the competition without resorting to price-slashing and devaluing your company's worth.
  • Leverage your value matrix to create word-of-mouth ambassadors for your company.
  • Create a friendly and likeable brand with an image focused on impact -- not dollars.
  • Uncover the building blocks of powerful teams who love the impact they're making.

A Few More Things...

Recording Of Programs:

You may record Berta’s presentations at no additional charge as long as:

  • No reproduction of the recordings are sold;
  • Any recordings are used for internal and promotional purposes only;
  • Dreamers Succeed will be provided with a copy of any recorded program for promotional use.  

Virtual Program:

Berta offers a Virtual Program Option where budget limitations do not allow for in-person program fee.  Please contact our office at 954.274.3875 for pricing.

Travel:

In an effort to facilitate your efforts, Berta proposes a flat travel fee of $750 including flight, hotel and meals for domestic travel (in the U.S.)  For international arrangements, please contact our office at 954.274.3875 for pricing.